Returns

If you wish to return an item, that’s no problem, things happen. However, you must notify us by email or letter within seven working days.

Please include:

• The order number
• Your name, full address, email address and contact telephone number
• Whether a refund or replacement is required
• The reason for return
• Invoice / proof of purchase

Returns will only be accepted if you have contacted us by email  to notify us that an item is being returned, we will give you a returns reference number at this time. Returns will only be accepted if you have been given a returns reference number which must be written clearly on the packaging.

Email address: sales@nwfloors.co.uk

Telephone number: 01928 263265

Postal addresses: 

Northwest Floors Ltd

Unit 5,
Ashville Industrial Estate, Sutton Weaver,
Runcorn,
Cheshire,
England,
WA7 3EZ

Our returns period is 14 days from receiving the goods. Any returned items must be returned within this time, so please allow up to 10 working days for the return.

We are more than happy for you to send back any flooring or accessories left over within 14 days of purchase. To do this, please contact our customer service team and we will be happy to refund or exchange your goods, minus a small 15% restocking fee.

All cancellations prior to delivery from order also incur a 15% re handling fee

When returning, please make sure all goods are well-protected to keep them safe on their journey back to us. As unfortunately any costs for damages will be taken from the total amount refunded.
Any refunds due are credited back to the card used to pay for the original order.

Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 14 days of receipt.