Terms & Conditions

TERMS & CONDITIONS

This site is owned and operated by Northwest Floors Ltd . By purchasing through this website you agree to be bound by our Terms and Conditions listed below.

Northwest Floors Ltd. complies with the Consumer Contracts Regulations.

DEFINITIONS

In these terms and conditions:-

“us” “we” and “our” means Northwest Floors Ltd.

“the customer” or “you” means the person purchasing goods from the website.

“the supplier” means the companies which supply the items we sell online.

“the carrier” means the delivery company we or our suppliers use to deliver goods.

“order request” means a customer has placed an order with Northwest Floors Ltd.

ACCURACY OF CONTENT

Every effort has been made by Northwest Floors Ltd to provide up to date factual information to ensure that that prices quoted are correct and all products have been accurately described.

We aim to provide as accurate details as possible with regard to images, weights, dimensions and capacities, but, as this information has come from our suppliers we cannot guarantee them.

We have made every effort to ensure that the colours of products are displayed as accurately as possible; however, we cannot guarantee that the product colours will be of an exact likeness as seen or described.

Unfortunately typographical errors can occur, we do not accept any liability if the information stated/shown is incorrect.

SECURITY

You are responsible for maintaining the confidentiality of your account and any activities that occur on your account. Northwest Floors Ltd shall not be liable to any person for any loss.

Our Payment Processors, PayPal and Barclays, provide very high levels of internet and physical security to ensure sensitive information is not compromised. In the event of needing further information to complete your order, we will contact you by email or telephone to ask additional questions to verify the identity of the person placing the order.

MAKING A PURCHASE

Once you have made your selection(s) and put them in your shopping cart you will be asked for a few details so that we can start to process your request.

The contract to supply goods is formed only when we have received, reviewed and accepted your request to place an order. Once this has taken place you are entering into a contract with Northwest Floors Ltd.

Northwest Floors Ltd reserves the right to reject any request to place an order at any time and for any reason.

Delivery is to Mainland UK, Scottish Borders & Highlands, Northern Ireland and UK Islands and payment to be in pounds (£) sterling.

PRICE

Every effort has been made by Northwest Floors Ltd to display the correct prices on our website, however, errors may occur. Should this happen at the review stage of a customer order request, you will be contacted and given the choice to cancel the initial order request and any monies you have paid to us will be refunded, or you can proceed with your order at the corrected price. If you cannot be contacted the order request will be deemed to be cancelled.

The price for any item shown on the website is the price we initially offer the customer, however, this price may be subject to a delivery surcharge. This could be due to the weight of your order or the delivery postcode. If this is applicable you will be contacted by a member of our team to discuss the surcharge and then you can decide if you want to go ahead with your order.

 

CONFIRMATION OF AN ORDER

If you request an order with us by email we will acknowledge your order request by email as soon as possible. Please note that orders placed on a Friday afternoon after 3pm, Saturday or Sunday will not be processed until the following Monday once all security checks have been done.

All items are subject to availability. We will inform you if the goods you have ordered are not available and will contact you when they are.

PAYMENT

You will be able to change your order request up to the point at which you click “submit”. We take payment from your credit/debit card or via PayPal at the time we have received, reviewed and accepted your order request.

DELIVERY

Delivery of your order will depend on the type of product you have ordered. We will advise of an expected delivery date for your goods as soon as possible after the order is processed. Every effort will be made to deliver your order within the timescales agreed; however, delays are sometimes inevitable. Please note that some of our suppliers/carriers will only deliver to certain postcodes on certain days.

Northwest floors Ltd shall be under no liability for any delay or failure to deliver your order within the given timescales.

Orders placed and paid for via PayPal / Barclays can only be sent to the verified address of the card holder.

Please ensure that you check for any visual damage on the packages as soon as you receive the goods and before the driver leaves. Damages and shortage although rare, happen on occasion. It is very important that you note any discrepancies on the courier’s paperwork or Epod (Electronic Proof of Delivery) device.
Without a clause on the paperwork, it makes claiming for damages very difficult and in some cases impossible. We strongly advise that you contact us straight away if there are any shortage or damages whilst the driver is still onsite, this gives us the best opportunity to resolve the issue promptly.
Missed Deliveries
If your order arrives as arranged but for some reason we are unable to make delivery because there’s nobody in, the goods get refused, there’s insufficient help to take goods into property, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs sustained for the goods being returned. The return delivery charge for failed deliveries is £0.70 per kg.

DELIVERY CHARGES

Shipping charges (not including Highlands & Islands) for most products £45. – Orders over £499 carriage is free of charge.

Shipping charges (not including Highlands & Islands) for Quick-Step flooring, Egger Flooring, Belle Laminate flooring, Balterio flooring, Luvanto Flooring, TLC Flooring, Firmfit Flooring and Fusion Flooring – £45 – Orders over £499 carriage is free of charge

Bell Engineered 190mmx20mm (+ premium range) Quickstep Largo, Egger Pro Long Board and Balterio Grande  is £69.99.  Orders over £600,  carriage is free.

Some of our suppliers/carriers have a surcharge for some postcodes on the UK mainland and some surcharges depend on the size and weight of items. If this applies to your order you will be contacted by a member of our team to discuss the surcharge and you can then decide if you want to go ahead with your order.

DELIVERY TIMES

All orders are kerbside delivery and may require your assistance to unload.

We aim to process your order right away, however, orders placed on a Friday afternoon after 3pm, Saturday or Sunday will not be processed until the following Monday once all security checks have been done.

Delivery of your order will depend on the type of product you have ordered.

Our suppliers or their carriers will contact you to arrange delivery. Every effort will be made to deliver your order within the timescales agreed with the supplier; however, delays are sometimes inevitable. Some suppliers/carriers will only deliver to certain postcodes on certain days.

Northwest Floors Ltd. shall be under no liability for any delay or failure to deliver your order within the given timescales.

ACCESS

We rely on you when it comes to informing us about the access of the delivery point, as most cases the deliveries will be made on a lorry. Therefore, unless otherwise stated, it will be assumed the address is accessible for the delivery to be made.
The service provided is kerbside deliveries ONLY. This means the driver is only insured to get the goods outside of the property. Please make sure that when organising the delivery date, you plan for somebody to be onsite to accept the goods and take them into the property.

 

RETURNS

If you wish to return an item you must notify us by email, fax or by letter within seven working days, with the order number, your name, full address, email address, contact telephone number, the reason for the return and whether a refund or replacement is required. All returns must be accompanied by a reason for the return along with the invoice / proof of purchase.

Returns will only be accepted if you have contacted us to notify us that an item is being returned, we will give you a returns reference number at this time. Returns will only be accepted if you have been given a returns reference number which must be written clearly on the packaging.

Our email is sales@nwfloors.co.uk, the customer services number is 01928 263265, the postal addresses is Northwest Floors Ltd, Unit 5 Ashville Industrial Estate, Ashville Way, Sutton Weaver WA7 3EZ

Our returns period is 14 days from when you receive the goods, and any returned items must be returned within this time, so please allow up to 10 working days for the return.

We are more than happy for you to send back any flooring or accessories left over after completing your installation within 14 days of purchase. To do this, please contact our customer service team and we will be happy to refund or exchange your goods minus a small 15% restocking fee

Please make sure any goods are well-protected to keep them safe on their journey as unfortunately any costs for damaged goods will be taken from the total amount refunded.
Any refunds due are credited back to the card used to pay for the original order.

Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 14 days of receipt.

Please return all items unused and in their original condition and packaging and with all tags intact. If the item was delivered on a pallet then it must be placed back on the pallet in the original packaging and secured ready for collection. Please write your order number clearly on the package to be returned along with the returns reference number. We will let you know as soon as the goods have been received, will then process your request for either a refund or replacement as quickly as possible.

We cannot exchange items that show signs of use or are returned after a maximum of 14 days from the date of receipt.

RETURNS OF DAMAGED / FAULTY GOODS

If you wish to return an item that is damaged or faulty you must notify us by email, fax or by letter within seven working days, with the order number, your name, full address, email address, contact telephone number, the reason for the return and whether a refund or replacement is required. All returns must be accompanied by a description of the fault/damage along with the invoice / proof of purchase.

Our email is sales@nwfloors.co.uk, the customer services number is 01928 263265, the postal addresses is Northwest Floors Ltd, Unit 5 Ashville Industrial Estate, Ashville Way, Sutton Weaver WA7 3EZ. Our returns period is 14 days from when you receive the goods, and any returned items must be returned within this time, so please allow up to 10 working days for the return.

Any items found to be not faulty will be returned to you.

Please return all damaged/faulty goods unused and in their original condition and packaging and with all tags intact. If the item was delivered on a pallet then it must be placed back on the pallet in the original packaging and secured ready for collection. Please write your order number clearly on the package to be returned along with the returns reference number. We will let you know as soon as the goods have been received, will then process your request for either a refund or replacement as quickly as possible.

We cannot exchange items that show signs of use or are returned after a maximum of 14 days from the date of receipt.

MISSING GOODS

If an item is missing from your order please contact sales@nwfloors.co.uk or telephone 01928 269265, as soon as possible after delivery or within seven working days. We will need your order number, name, full address, email address, contact telephone number and an explanation of what is missing.

CANCELLATION OF YOUR ORDER

Under the Consumer Contracts Regulations, you have the right to cancel the contract for your order at any point from the time of ordering until seven working days after delivery.

Please note however that these rights DO NOT apply if the goods you order are made specifically to your specifications. This includes floor coverings and products, cut to your specific order size.

If you change your mind about an order we must be informed by email, or letter within seven working days along with the order number, your name, full address, contact telephone number, the reason for the return and whether a refund or replacement is required. (Our email is sales@nwfloors.co.uk, the postal addresses is Northwest Floors Ltd, Unit 5 Ashville Industrial Estate, Ashville Way, Sutton Weaver WA7 3EZ

Please be advised that if any goods are returned simply because you have changed your mind the cost of the return will be deducted from your refund.

If your order has not been processed then it can be cancelled immediately and we can refund your money by crediting your payment card. However, if we have contacted our suppliers and the order has been processed and the goods have been dispatched they will have to be delivered and then returned before a refund can be organised. Any refunds due are credited back to the card used to pay for the original order.

Any sum debited to us from your credit card will be re-credited to your account as soon as possible but no later than 30 days from your notification of cancellation.

Please return all goods unused and in their original condition and packaging and with all tags intact. If the item was delivered on a pallet then it must be placed back on the pallet in the original packaging and secured ready for collection. Please write your order number clearly on the package to be returned along with the returns reference number. We will let you know as soon as the goods have been received, will then process your request for either a refund or replacement as quickly as possible.

If you do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of the return of the goods, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

If you need to reach us, you can contact us here or call 01928 263265 or write to us at Northwest Floors Ltd, Unit 5 Ashville Indsutrial Estate, Ashvill Way, Sutton Weaver WA7 3EZ
Our customer service number is manned during hours (09:00 – 17:30 GMT) Monday to Friday. (09:00 – 13:00) Saturday.

If we’re not available to take your call, please leave us a message on our answering system.

AGREEING TO OUR TERMS AND CONDITIONS AT CHECKOUT

When you have placed an order request with Northwest Floors Ltd you will be asked to confirm that you agree with our Terms and Conditions. Please read them as clicking on the confirmation on the checkout pages states that you agree to be bound by the Terms and Conditions stated on our website. We reserve the right to change these Terms and Conditions at any time and the changes will effective from when they are displayed on our website.

PRIVACY STATEMENT

Northwest Floors Ltd is fully committed to protecting your privacy. We only use the information collected about you, the customer, lawfully, in accordance with the Data Protection Act 1998. Information will only be used to process your order request, Northwest Floors Ltd will not pass information to any third parties.

OUR DISCLAIMERS

To the fullest extent permitted at law, Northwest Floors Ltd is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Northwest Floors Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Northwest Floors Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

BELLE FLOORING COLLECTION

Belle Flooring is Northwest Floors own product produced by a different manufactures. You may receive Belle Flooring in either Belle packaging, White Box packaging, Chene packaging or sometimes Kronoswiss packaging (For laminates only)

The product inside the packaging will always be what you have requested on our website.  

COPYRIGHT

Northwest Floors Ltd retains full copyright against all web design and text shown on https://www.nwfloors.co.uk. Reproduction in any form of any part of this website is strictly prohibited without full written permission from Northwest Floors Ltd, Unit 5 Ashville Way, Sutton Weaver, Runcorn, Cheshire, WA7 3EZ
CUSTOMER SERVICE

Our customer service number 01928 263265 is manned during office hours, 09:00am to 17:30pm, Monday to Friday. If we’re not available please leave us a message on our answering system with your name, contact number and the time and date of your call and we will get back to you as soon as we can during office hours.

You can also email us at sales@nwfloors.co.uk and we will respond to you between 09:00am to 17:30pm, Monday to Friday.

Our Postal address is:-

Northwest Floors Ltd, Unit 5 Ashville Way, Sutton Weaver, Runcorn, Cheshire, WA7 3EZ