8 Feb 2024

Laminate Floor Warranty: Making A Claim

Discover what to do with your Laminate Flooring Warranty and how to make a claim.

Understanding the Importance of Laminate Floor Warranty

When purchasing laminate flooring, it is crucial to understand the importance of the warranty that comes with it. A laminate floor warranty provides you with peace of mind, ensuring that any faults or defects in the flooring will be taken care of by the manufacturer or retailer.

This warranty serves as a guarantee that the flooring was made to a certain standard and will perform as expected.

Additionally, understanding the terms and conditions of your laminate floor warranty can help you make informed decisions about maintenance and repairs, ensuring that you follow the guidelines provided by the manufacturer or retailer.

Identifying Common Faults Covered by Laminate Floor Warranty

It is essential to be aware of the common faults that are covered by your laminate floor warranty. Some of the common faults include peeling or bubbling of the laminate surface, warping or buckling of the planks, and visible defects in the flooring material providing they haven’t been caused directly from the purchaser, this includes being installed incorrectly and not to manufactures guidelines.

If you notice any of these faults or other issues covered by your warranty, it is important to document them with photographs or written descriptions and to directly contact the people you purchased the flooring from. This documentation will be helpful when initiating a warranty claim.

Initiating the Warranty Claim Process

When you encounter a fault with your laminate flooring that is covered by the warranty, it is time to initiate the warranty claim process. Start by contacting the manufacturer or retailer from whom you purchased the flooring.

Usually a form will need to be completed to get the ball rolling followed by an independent inspection to determine if the fault is manufactured or customer cause.

Provide them with the necessary documentation, including photographs or written descriptions of the fault. They will guide you through the claim process and provide instructions on how to proceed.

It is crucial to follow their instructions carefully and provide any additional information or evidence they may require. Keep a record of all communication and documentation related to the warranty claim for future reference.

Evaluating Repairs and Replacement Options

Once your warranty claim is approved, you will need to evaluate the repairs and replacement options available to you. Depending on the nature and extent of the fault, the manufacturer or retailer may offer to repair or replace the affected area or the entire floor.

Consider factors such as the cost, time required for repairs or replacement, and the inconvenience it may cause. Consult with the manufacturer or retailer to understand the pros and cons of each option and make an informed decision.

Keep in mind that repairs or replacement should be carried out by professionals to ensure the best possible outcome and to avoid voiding the warranty.

Ensuring Long-Term Maintenance for Laminate Floors

After resolving the fault with your laminate flooring, it is essential to focus on long-term maintenance to prevent future issues. Follow the maintenance guidelines provided by the manufacturer or retailer to ensure the longevity and performance of your laminate floors.

Regularly clean the floor using appropriate cleaning products and methods. Avoid excessive moisture or exposure to direct sunlight, as these can cause damage to the laminate surface.

Additionally, be mindful of heavy furniture or sharp objects that may scratch or dent the flooring. Using protective pads or mats under furniture legs and taking precautions while moving heavy objects can help maintain the integrity of the laminate flooring.

By following these maintenance practices, you can extend the life of your laminate floors and minimize the chances of encountering faults covered by the warranty.

You can find all of our warranty covered laminate flooring options on our website here.